Your privacy is important to HiKOKI Power Tools Australia Pty Ltd ABN 27 072 677 153 (‘HiKOKI’, ‘us’, ‘we’ or ‘our’).

This Privacy Policy explains how and when we collect, use, store and distribute Personal Information that we collect about you.

Personal information collection – how we collect your information

HiKOKI collects Personal Information about you through fair and lawful means, including:

  • when you apply for employment with us;
  • when you use our Website;
  • when you complete forms, such as credit application forms or warranty registration forms, either in person or through our Website;
  • when you subscribe to our newsletter and electronic marketing communications through our Website;
  • when you register or log in as a user of our Website; and
  • when you make an application to HiKOKI through our Website as part of a product redemption promotion.

We may also collect Personal Information about you from third parties. We may collect health information about you from a third party provider who has completed a pre-placement medical assessment at our request and with your consent.

Personal information collection – what we collect

When used in this Privacy Policy, personal information means any information or opinion relating to an identified or identifiable natural person.

Personal Information we collect about you can include your:

  • name, profession and contact details;
  • residential address, city, state, postcode, area code, gender, age and other details that will help us to develop products that might appeal to you; and
  • products from HiKOKI and third parties which you already own, including model numbers and the date and place of purchase.

Your communications with us, including your responses to online forms and any other information you supply in such communications, may be retained by us to help us improve our business. Personal information is stored and managed by us electronically and in hard copy.

Sensitive Information

HiKOKI does not collect sensitive information unless it is specifically relevant and reasonably necessary for the purpose of our business operations and your consent is first obtained. All sensitive information that is collected is used in accordance with this Privacy Policy.

Other information we may collect

For statistical purposes, we collect anonymous information on activity on our Website (such as top pages viewed, the number of pages viewed, the number of sessions, and most popular session times). We use this data to evaluate our Website performance and to improve the content we display to you. To evaluate the effectiveness of our online content and advertising (including click-throughs from email marketing), we may use third parties to collect statistical data. No Personal Information is collected on these occasions.

How we use and disclose your personal information

HiKOKI will collect, use and disclose your Personal Information for the following primary purposes:

  • for improving our business;
  • for the purposes of providing our goods and services;
  • for the purposes of identifying individuals with warranties and undertaking warranty claims relating to our products;
  • providing you with our newsletter, if you have subscribed for our newsletter through our Website; and
  • administering our product redemption promotions;
  • for record-keeping and administrative purposes,
  • to consider applications for employment with us; and
  • responding to your inquiries.

HiKOKI may also use your Personal Information:

  • where you would reasonably expect this, and the purpose is related to the primary purpose for which we collected the information;
  • where you have consented; and
  • to send you product information and direct marketing communications, but giving you the opportunity to opt out of any such direct marketing.

By providing information to HiKOKI after viewing this Privacy Policy, you acknowledge and consent to HiKOKI disclosing your personal information to its agents, sub-contractors or third party service providers for the purposes set out in this Privacy Policy. The agent or sub-contractor or third party service provider in question will be obligated to use that personal information in accordance with the terms of this Privacy Policy.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, HiKOKI may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Direct Marketing

HiKOKI may use your Personal Information for promoting our products and services to you.

If you would like to unsubscribe from any marketing communications which we provide to you, please contact HiKOKI using the contact details at the end of this policy.  Where the marketing communication is an email, you can follow the ‘unsubscribe’ instructions that appear at the bottom the email.

Data Quality and Access

HiKOKI will take reasonable steps to make sure that the Personal Information it collects uses or discloses is accurate, complete, up-to-date and not misleading by updating its records whenever true and correct changes to the information come to our attention.

If you believe that your information is incorrect, incomplete, not current or misleading, you can request that we update this information by contacting HiKOKI using the contact details set out at the end of this policy.

HiKOKI acknowledges that you have a general right of access to Personal Information concerning you and to have inaccurate information corrected. Please contact HiKOKI using the contact details at the end of this policy for these purposes and we will respond promptly to your request. If access is refused to your Personal Information, we will give you a notice explaining our decision to the extent practicable.

Securing your data

HiKOKI will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your Personal Information. HiKOKI protects your Personal Information from misuse or loss by restricting access to the information by reasonable measures, such as encrypted rights of access, firewalls, cloud based services, antivirus software, VPN, etc.

HiKOKI will store all the Personal Information you provide on its secure servers or in physical form to an extent and for a time period that HiKOKI considers to be reasonable and practical.

Any Personal Information which is disposed of is disposed of in a manner that protects the privacy of the information in an appropriate manner.

Cross-border data transfers

Information that HiKOKI collects may be stored and processed in and transferred between any of the countries in which HiKOKI operates, such as Japan and the United States of America, to enable the use of the information by HiKOKI, but only in accordance with this Privacy Policy. If we transfer your information outside Australia, we will take steps to ensure that the recipients are bound by privacy laws substantially similar to those in Australia or that they agree to follow data privacy standards substantially similar to those in Australia.

If you communicate with us via email or through a social network or social media service (e.g. Twitter or Facebook), the communication may be routed through servers that are located outside Australia and, the provider and its partners may collect, hold and process personal information derived from the communication in a jurisdiction outside Australia.

Links to Third Party Websites

From time to time we include links to third party websites on our Website. These links are published by us as a convenience to you. If you use these links, you will leave our Website and we are not responsible for your use of any third party web service.

HiKOKI is not responsible for any of these third party sites, their content, or their usage of your personal information. We advise that you check the privacy policies on those sites.

Cookies and Click-Stream Data

To improve our business, HiKOKI uses a variety of tracking technologies such as cookies to recognise you each time you visit our Website, as well as to track which pages are visited and what you look at on our Website. A “Cookie” is a piece of information that our web server may send to your device when you visit our Website. The Cookie is stored on your device but does not personally identify you or give us any information about your device.

With most Internet browsers, you can erase Cookies from your device, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more.

Each time you visit our Website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using, the address of the website you have come from and move to after your visit, the date and time of your visit and your server's IP address. HiKOKI may collect this information for statistical purposes to find out how our Website is used and navigated, including the number of hits, the frequency and duration of visits, and most popular session times. We may use this information to evaluate and improve our Website performance. HiKOKI may also use this information to:

  1. search online databases of IP Addresses involved in spamming or other malicious activities; and
  2. block access to our Website by an IP Address if the activities of the user accessing our Website from that IP Address are considered by HiKOKI to be malicious in nature.

Unsolicited Information

HiKOKI takes all reasonable steps to ensure that all unsolicited information that it could not have collected by other legitimate means is destroyed immediately.


Where it is practicable, and only to that extent, HiKOKI will allow you the option to remain anonymous when dealing with us.

Making a Complaint

If you think we have breached this Privacy Policy or our obligations under applicable privacy law, or you wish to make a complaint about the way we have handled your Personal Information, please contact HiKOKI using the contact details at the end of this policy. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time (generally thirty days from the date of our receipt of the complaint).

Please note that we reserve the right to verify the identity of the complainant and to seek (where appropriate or reasonable) further information about the circumstances of the complaint. We reserve the right to refuse to investigate or to otherwise deal with a complaint where permitted by law. For example, we may refuse to investigate or to otherwise deal with a complaint if we reasonably believe the complaint is vexatious or frivolous.

If you think that we have failed to resolve the complaint satisfactorily, you may refer the matter to the Office of the Australian Information Commissioner at and on 1300 363 992.

Updating this Privacy Policy

HiKOKI reserves the right to update this Privacy Policy from time to time without notice to you, and all updates will become effective when they are published on our Website.

How to contact HiKOKI Power Tools Australia Pty Ltd about this policy or your Personal Information

If you have any questions about this Privacy Policy or HiKOKI’s treatment of your Personal Information or wish to inquire about what information HiKOKI may hold on you, please write:

  • by email to:



  • HiKOKI Power Tools Australia Pty Ltd
    PO Box 384
    NSW 1730